Let’s just get it straight right away: There’s nothing to worry about. You are in safe hands with us. We are in favor of the new EU rules that came into force on May 25, 2018, to ensure that processing of your personal data becomes more transparent, so you are protected even better when companies handle your personal data.
River Explorers E.I.R.L. we have always treated our customer’s personal information safely and properly so we welcome the new rules. It is important for us to emphasize that we take good care of your personal data so that you can feel comfortable. Just as it is a matter of trust to choose a travel agency, it is a matter of trust to share your personal information.
Below find out how is your personal use, what we use them for, how long we keep them and what rights you have.
Your personal information – which and why
When you book a trip with River Explorers E.I.R.L. we ask for this information:
Name
Address
Email address
Phone number / mobile number
Passport Information
Food allergies or health disorders that are important to us to know.
These personal data are treated exclusively in connection with the performance of the service you purchased from us (eg arranging and carrying out a package trip) as necessary for us to fulfill our part of the deal. Due to the fact that accounting information is to be stored for 5 years, it is the time we store your information. Then your information will be deleted.
For marketing purposes, we can use your first and last name’s first letter. We do not use your full name for marketing purposes without first obtaining your consent.
In connection with the performance of your trip, we have some suppliers and collaborators as necessary to share your personal information with. This applies to our sister travel agency in Peru and possibly. Other travel providers, hotels / hostals / B & B’s, INC (Peru’s National Institute Culture) which administer Inkastien and Machu Picchu as well as various transport providers (bus companies, airlines, etc).
If you have subscribed to our newsletter, you consent to sending us emails with newsletters and offers.
Changes in our personal data policy
Over time, we are likely to need to update and make changes to this policy, and we reserve the right to update and modify it. If we make any significant changes, we will let you know by email.
Disclosure, change and deletion of personal data
You are always entitled to access your personal information and receive them in a commonly used format (data portability). If you want to see what information we are dealing with, please send an email to contact@riverexplorers.com
Do you have any changes to your information or do you no longer want us to process your personal data, ie. If you wish to delete your personal data, or you just want to restrict them, please write to us at the above email address.
If you have subscribed to our newsletter, you agree that we need to send you emails with newsletters and offers. We will process your email address until it is no longer relevant – that is, until you let us know that you no longer wish to receive emails from us. You can do that by clicking the link at the bottom of our emails or by writing to us at contact@riverexplorers.com
Your withdrawal of consent will not affect the legality of the processing before the withdrawal.
Complaints
You can always contact us if you want to complain about how your personal information has been collected or processed at contact@riverexplorers.com We will reply back to your complaint as soon as possible.
If you are unsatisfied with our response, you can file complaints at the European Data Protection Supervisor.
Keep in mind that you are always welcome to contact our data controller:
Do you have any questions or are there anything else, please contact us:
Boris Rojas Tupayachi (co-owner)
River Explorers E.I.R.L.
Kennedy, Los Brillantes B36
Wanchaq, Cusco – Peru
Email: contact@riverexplorers.com
Phone number: +51 84 431116